The questions business owners ask us most before putting an AI Employee on their main line.
Book a walkthrough at https://www.presspurpose.ai/booking and we will map your call flow, your booking calendar and your CRM before anything goes live.
Press Purpose AI — AI Employees that answer the phone, book the appointment and update your CRM, 24/7.
Yes. You keep your published number and forward calls to your AI Employee based on the rule you choose.
Yes. You define transfer numbers and escalation rules, and callers who ask for a person are warm-transferred.
Yes. Bookings check live availability, respect blocked time, and sync back to your calendar and CRM.
Most businesses are live within days once we have your call flow, calendar and CRM access.
Your AI Employee answers, captures the request, books or escalates urgent calls based on your rules.
No. You keep your existing published number. Your AI Employee is given its own number, and your phone system forwards calls to it based on the rule you choose — every call, unanswered calls, busy or overflow calls, or after-hours calls.
Three to four rings, roughly 18 to 20 seconds on most systems, is the common setting. It gives your team a genuine chance to answer while keeping the caller from waiting long enough to hang up.
Whatever answers first wins. If voicemail picks up at 20 seconds and your forwarding rule fires at 25, the call never reaches your AI Employee. Set the voicemail timeout longer than the forwarding timer, or disable voicemail on the user, queue or line that now hands off to the AI Employee.